AI agents that work alongside your team.
Every call answered, day or night. The agent takes the booking, captures details and handles questions in your tone of voice, and only passes on if it genuinely needs it. All runs from our UK network.
Reception
Calls going to voicemail while you're heads-down? Our agent picks up every one, takes the details and tells you what actually needs you.
Trades
Up a ladder with the phone ringing below? Our agent answers, works out how urgent it is and gets the job into the diary.
Automotive
Hands full of tools and no one's answering the phone? Our agent checks your schedule and books that next MOT in for you.
Healthcare
Reception swamped and the line still ringing? Our agent handles the routine calls and books them into the right clinic.
Hospitality
Service in full swing and the phone won't stop? Our agent takes the booking, the allergies and the occasion without pulling anyone off the floor.
Retail
Queue at the till and the phone ringing out? Our agent answers stock questions and puts items aside for collection.
Salon
Mid blow-dry when the phone goes? Our agent books the cut, matches them to their usual stylist and fills the gap in the column.
Fitness
Studio packed and nobody free to answer? Our agent handles class times, bookings and membership questions around the clock.
Every call gets answered now. We only hear about the ones that matter.
Customer name
Role, Company
Customer name
Role, Company
Customer name
Role, Company
Customer name
Role, Company
Customer name
Role, Company
Customer name
Role, Company
16 features across 5 groups. Standard and Pro differ in how many of them you get; this covers the platform in full.
AI vendor agnostic · 20+ native languages · Templates · Prompt-with-AI · Intuitive wizard
Website crawling · Custom knowledge base
API integrations · Attended transfers · Email queries · Diary and booking actions · Caller recognition
Transcription & summaries · Sentiment & call scoring
Guardrails · Threat assessment
Most AI agents come from businesses that started in AI and bolted voice on to tick a box. Fuse 2 arrived from the other direction: SIP trunking, direct routing, interconnects and STIR/SHAKEN, all built and run by us, with the agents deployed inside our own core.
Started in AI, added telephony later
Telephony bought in and resold
General-purpose shared cloud
Calls approximated over a web stack
Limited by whatever your PBX allows
Caller lands in a queue
Whatever your vendor happens to run
A ticket in a queue somewhere
A voice carrier for over a decade
A carrier-grade core we own outright
Oracle, active/active, deployed without downtime
Genuine SIP calls and genuine transfers
Scales inside our core, not your kit
Warm, briefed handovers, free on-network
OpenAI, xAI or Gemini, changed whenever you like
UK engineers who work on voice daily
Configure the agent, watch it take real calls, adjust what it says and how it behaves, then push the change straight back out. All from Orca, with no developer, no deployment window and no waiting on us.
Live transcripts, call success scoring and the full call history, with summaries tagged for category, resolution and sentiment. Nothing is hidden, so you never have to guess what the agent told your customer.
Most agents go stale the week after launch. Ours re-reads your site on a schedule and mirrors what it finds, so new products show up and finished listings quietly disappear.
No transcribe, prompt and synthesise chain stacking delay at every hop. Low-latency speech goes straight into the model and straight back out again.
No SDKs to wire up, no tool plumbing to build and no model APIs to babysit. We have done that groundwork so your team does not have to.
Calls stream in as they happen, with transcripts, summaries, sentiment and per-call costs sitting beside the numbers, trunks and routing you already manage there. One place to see exactly what your agents are doing.
| Call | Duration | Sentiment | Cost |
|---|---|---|---|
| +44 7700 900118 | 02:14 | Positive | £0.18 |
| +44 7700 900254 | 00:47 | Neutral | £0.06 |
| +44 7700 900931 | 04:02 | Positive | £0.33 |
| +44 7700 900476 | 01:29 | Escalated | £0.12 |
Most platforms hand over a finished agent and hope you like it. Here the model, the prompt, the tone and the hard limits are all yours, and any of them can be changed in Orca on a Tuesday afternoon.
gpt-realtime
by OpenAI
Strong general conversation with dependable instruction following, well suited to busy reception and triage work.
20 voices · Low latency
Calls route straight into the platform. There is no new phone system to buy and nothing to change on your PBX or SIP provider.
Point it at your website and it reads, indexes and keeps itself current. Add your own procedures and internal knowledge on top of that.
Controlled access to your business systems, so the agent can genuinely help. You decide the prompts, the guardrails and where it hands off.
Watch calls arrive in real time, with transcripts, summaries, sentiment and per-call costs in Orca and in your inbox.
However your calls grow, the agent grows with them.
Best for reception, routing, FAQs and messages
Best for multi-step workflows across your systems
Most agents are answering calls the same week they are started. Set the agent up yourself. The wizard walks you through it, the templates give you somewhere to begin, and Prompt-with-AI helps write the prompt, so you do not need a developer to get something good on the line.
You should not have to look in two places to know what your phone system is doing. Orca already holds the numbers, the trunks and the routing, and now the agents too, with live calls, transcripts, sentiment and per-call costs sitting alongside the rest of your estate.
One login. · One bill. · Less admin.
Contact us